Partner Support:
Manage service contracts more effectively

Overpaying for service contracts hurts your bottom line.

Service contracts for critical hardware and software components are essential for keeping your IT infrastructure operating at peak efficiency. However, managing these contracts can be a challenge that drains resources: The hours that your staff spends updating asset spreadsheets and conducting physical inventories could be redeployed to more important uses. And service contracts can be expensive: Five years of top-tier service for a server or memory system often equals the original purchase cost of the hardware.

You don’t have to choose between either overpaying or wasting valuable time on audits and inventories. By outsourcing service contract management to TorreyPoint, you can minimize spending on service contracts without diverting scarce IT resources or compromising needed levels of support.

TorreyPoint’s Partner Support solution helps keep service contract expenses under control and offloads time-consuming management tasks from your IT professionals.

Managing service contracts is a specialized skill.

When you turn to TorreyPoint to manage your portfolio of service contracts, the payoffs can be substantial:

• Meet and exceed required service levels
  
• Lower operational cost
• Avoid gaps in support coverage
• Plan contract renewals well ahead of time
• Understand the true cost of deployed assets
• Free IT staff to work on initiatives that grow your business

TorreyPoint’s Partner Support solution is based on a systematic five-step process:

• Update asset database to match installed hardware and software base
• Perform a comprehensive audit of services contracts against assets
• Negotiate adjustments with vendors to right-size service contracts
• Configure alerts to trigger contract review ahead of renewal dates
• Perform periodic audits and inventory updates to ensure database accuracy

As an option, TorreyPoint can upload and integrate asset information into your existing configuration management database (CMDB). We can even install and configure a CMDB from scratch if necessary.

Put TorreyPoint’s experience to work for you.

Choosing the right level of hardware support is tricky. Which servers need the highest level of service? Can we live with next-day replacement for a faulty memory module? Do wireless access points require same-day on-site service or would four-hour phone technical support do the job? Answering these questions requires extensive experience with the full range of data center hardware and software from all the top vendors—exactly what TorreyPoint offers.

Providing services to a broad spectrum of enterprises, organizations, and service providers, our professional consultants have gained valuable experience with hardware components and software applications from hundreds of manufacturers. They bring that expertise to bear to ensure that your portfolio of service contracts provides the necessary coverage at the lowest possible expense. Our strong relationships with the IT vendor community give us credibility in our service contract negotiations—and that benefits your staff and your budget.

Managing service contracts is an important task, but it doesn’t have to be a distraction. Let TorreyPoint take on this responsibility while your staff focuses on the strategic initiatives that can expand your business and grow revenues—without compromising support for your IT infrastructure.