Managed Services for Voice over IP (VoIP):
Take the burden off in-house IT staff
Focal Point: Managed Services for VoIP
The TorreyPoint Managed VoIP solution offers a full range of features to enterprises, government organizations and educational institutions, including:
- Design, installation, and provisioning
- Integration with CRM, email, and other enterprise applications
- 24x7 system monitoring
- Unified communication setup and management
- Call center setup, management, and customized integration with other applications
- Auto-attendant setup and management
- Custom call feature management and integration
- Capacity management
- Phone moves/adds/changes
- VoIP security monitoring
- Compliance
- Data trending, analysis and reporting
- Embedding VoIP applications into customized Web portals
The benefits of the TorreyPoint Managed VoIP solution include:
- High availability of VoIP services
- Improved performance
- Reduced drain on IT resources
- Technology evolution
- Security
VoIP is more than just another application.
Across a wide spectrum of companies, the value proposition for voice over IP (VoIP) is compelling:
- Access: Users can check email, voice mail and make calls from any Internet connection
- Integrated communications: VoIP systems can interact with business applications such as customer relationship management (CRM) software and email.
- Flexibility: Changes and moves are easier compared to PBX or traditional PSTN systems
- Lower cost: No investment in PBX equipment and lower operating costs
However, realizing the many benefits provided by VoIP can be a challenge for IT groups unfamiliar with the peculiar needs and complexity of VoIP. For example, consider the network requirements. VoIP has stringent needs for latency, jitter, packet loss, and congestion control—far more demanding than for most other applications. Software upgrades to VoIP systems can be Pandora’s boxes, leading to hours of troubleshooting, version rollbacks, and system downtime. In addition, migrating from a PBX to VoIP can spark organizational conflict by blurring the line between the network and telephony groups.
Telephony is important to every business, but businesses don’t have to be in the telephony business to benefit from VoIP. TorreyPoint can help any enterprise, government organization or educational institution realize the full promise of VoIP without undergoing the pain.
The TorreyPoint Managed VoIP solution brings the benefits of VoIP—mobility, unified access, integrated communications, and more—to businesses of all sizes, allowing them to reallocate the time that IT now spends on telephony on strategic projects that are directly related to the organization’s core mission.
TorreyPoint delivers a turnkey VoIP implementation that meets required service levels from day one.
TorreyPoint’s solution is tailored to the needs of each business. For companies that are moving to VoIP for the first time, we offer a full range of design and implementation services including:
- System design and architecture
- Procurement
- Hardware and software installation and provisioning
- Network integration
- Unified communication setup and customization
We work with your IT staff to integrate the VoIP system into your existing infrastructure, for example, to customer relationship management (CRM) systems, web applications, and commercial email applications such as Microsoft Outlook.
Once the VoIP system is operational, we provide 24x7 monitoring and support. The TorreyPoint Managed VoIP solution includes round-the-clock access to our technical support staff who can quickly and easily resolve most problems on the first call, avoiding downtime. More complex problems are automatically escalated to our architecture team. Our architects are industry-recognized leaders in security, identity, switching, and routing with high-level operational experience in hospitality, travel, government, and multi-national service providers.
The TorreyPoint solution goes beyond basic telephony to address specific needs such as:
- Voice mail management: The TorreyPoint VoIP solution replaces your legacy voice mail with a simple, powerful, and accessible system that delivers voice mail when and where you need it, and lets you decide which messages to listen to first.
- Call center management: The TorreyPoint VoIP solution meets today’s call center needs and scales effortlessly to accommodate changing requirements. The call center can be located anywhere there is an Internet connection—even at the operator’s home. You will have visibility into the system to see what is happening, track call volumes and durations, manage queues, and keep the call centers doing their best work.
- Auto-attendant: Helps customers, partners, and others to quickly and easily reach your employees, while freeing up the receptionist to handle more complicated work. The auto-attendant works 24x7 and can answer any number of simultaneous calls.
Other features of the TorreyPoint Managed VoIP solution include:
- Custom call feature management
- Capacity management
- Phone moves/adds/changes
- VoIP security monitoring
- Compliance
- Data trending, analysis and reporting
- Web portal
Let TorreyPoint manage your VoIP system—and free your IT staff for other assignments.
Organizations that choose the TorreyPoint Managed VoIP solution realize a range of benefits:
- High availability of VoIP services—The importance of telephone communications requires that VoIP services be operational at all times. TorreyPoint closely monitors the VoIP system to identify and remediate potential problems before they cause outages.
- Improved performance—TorreyPoint’s engineering consultants are experts in VoIP and network technologies. They continuously tune key network parameters such as latency and congestion to provide the best possible voice quality and reliable connections.
- Reduced drain on IT resources—Companies that manage their own VoIP systems soon learn that the staff time involved can vary dramatically. For example, a component failure in the VoIP system can pull in-house staff away from other vital work until the problem is solved. TorreyPoint has a pool of resources that can be deployed as needed, avoiding unanticipated drains on in-house staff.
- Technology evolution—TorreyPoint keeps its eye on technology developments that affect VoIP as well as the network itself. We can recommend targeted upgrades and additions to ensure that the VoIP system stays ahead of changing demand.
- Security—VoIP systems are becoming the targets of more and more attacks. Our security experts keep up to date on the latest exploits and monitor your security system to ensure continued operation of VoIP, even in the face of attacks.
With IT resources in short supply everywhere, enterprise IT managers have to decide how to deploy their IT staff for best advantage. The expertise required to manage a VoIP system, from troubleshooting to routine management, frequently is not part of the core skill set of the in-house group.
That’s why it makes sense to consider TorreyPoint Managed VoIP services. TorreyPoint has some of the top VoIP technicians and engineers in the business today. We have strong relationships with network and VoIP vendors that span decades, allowing us to leverage their expertise to benefit your VoIP installation. Our technical staff have many successful VoIP deployments under their belts—experience that they bring to your VoIP installation.
The telephone system should be the last thing that a modern business has to worry about. With the TorreyPoint Managed VoIP solution, you can devote your time and energy to growing the business, with confidence that the telephone system will help, not hold back, those efforts.
The telephone system should be the last thing that a modern business has to worry about. With the TorreyPoint Managed VoIP solution, you can devote your time and energy to growing the business, with confidence that the telephone system will help, not hold back, those efforts.
Hosted VoIP versus Premises-based IP-PBX
As organizations move to IP-based telephony, they may hear about—and consider—a premises-based IP-PBX as an alternative to hosted VoIP (also called hosted PBX or virtual PBX). Here is a brief summary of the issues involved.
In a hosted VoIP system, a provider houses the equipment and provides the technology platform for the telephony service for a monthly service fee. An IP-PBX system uses IP routing as the base technology but is like a traditional PBX in that it resides on premises. The user—not the service provider—provides system maintenance and operation. The following provides a brief comparison of the two approaches:
Hosted VoIP
- Low setup cost
- Low or no maintenance costs
- Fixed monthly fee
- Easy moves and changes
IP-PBX
- High setup cost (equipment purchase)
- Higher maintenance costs
- Variable costs for staff and equipment upgrades
- Expansion can increase complexity
Telephony is too important to your business to take chances. TorreyPoint can help guide you through this important strategic decision.
